Returns & Exchanges
At Royal Roastery, we take pride in the quality of our gourmet beans and snacks; if your order does not meet our royal standards, we offer a 14-day return window for unopened products. Please note that due to food safety regulations, opened perishable items cannot be returned unless they are defective or damaged upon arrival.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Approval and Labeling
Once your return is authorized, we will provide a return shipping label and specific instructions for packaging your items.
Secure Packaging
Place the unopened items in their original packaging to ensure they remain protected and sanitary during transit.
Refund Processing
After our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing